pitly.Knowledge base

The client's review

How a client leaves a review after a closed order: the e-mail, rating, comment, anonymity.

When the service closes an order, the client receives an e-mail asking to rate the work. The review is left through the link in the e-mail — no need to sign in to the account.

Leaving a review

  1. Open the link from the e-mail. It is single-use and valid for 30 days.
  2. Rate from 1 to 5 stars.
  3. Optionally write a comment: what was good, what could be better.
  4. Choose the signature: with a name ("Ivan P.") or "Publish anonymously".
  5. Send. It cannot be changed or sent twice.

Where the review appears

  • On the company's public page and in the catalogue — with the chosen signature, next to the average rating.
  • In the service's dashboard — with the full name, the car and the order: staff always know which job it is about, even for an anonymous review.