pitly.Knowledge base

Bookings, cars and history

What the client sees about their visits: work orders, cars, service history and recommendations.

The account shows the client what the service recorded in the dashboard — but only what is marked as visible to the client.

Cars

The client's cars across all services: make, model, plate. The car card — details and its history.

The Cars section of the client account
The client's cars.

History

A timeline across all cars: completed services with the date and the service, recommendations, notes the service marked as visible to the client. "Staff only" entries never appear here.

The History section of the client account: completed work by date
Service history.

Work orders

Every order of the client with its status. The order card — services and totals, "before" and "after" photos, issued documents. Cancelled orders are shown as cancelled.

Order card in the client account: services, total, photos, documents
An order as the client sees it.

Recommendations

A separate section with every recommendation from the masters: "renew the ceramic coating in 6 months", "change the oil in 8,000 km". To book on a recommendation, the client goes to the company page — the "Overview" links to it.

The Recommendations section of the client account
The service's recommendations.