Roles: owner, manager, master

Pitly has three roles. The role is set in the employee card and applies within one company.

Owner

Full access: company settings and branches, employees and their roles, plan and payment, invoice details, erasure of clients' personal data. There can be several owners; the last owner cannot be deleted, deactivated or demoted.

Manager

Everything needed for working with clients: the whole company's calendar, bookings (create, reschedule, cancel), clients and cars, orders and their statuses, documents, reviews, chat with clients. Does not change company settings, branches, employees or the plan — those sections open read-only.

Master

Sees only their own bookings and orders (where they are the assignee), and the clients and cars of their jobs. In an order they change the status, add photos, comments and recommendations, keep the car history. They do not create or manage bookings and do not issue documents to the client.

Action	Owner	Manager	Master
Company-wide calendar and bookings	yes	yes	own only
Create a client, a car, an order	yes	yes	no
Change an order's status	yes	yes	own orders
Photos and recommendations in an order	yes	yes	own orders
Employees, branches, company settings	yes	read	read
Plan and payment	yes	read	read
Client data erasure (GDPR)	yes	no	no
Pitly support chat	yes	yes	yes

Changing a role

Open the employee card ("Employees" → name → "Edit"), pick the new role, save. The change applies from the employee's next sign-in.